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February 25, 2005
1-800-@#$-@#%&
We have been buying a lot of devices from Amazon.com this week. I accidentally selected "free shipping", which is not good when you are buying 18 phones. So I hit the finish button and it came back up and told me that the phones would be arriving in about 4 weeks. Turns out if you elect to go with the free shipping, they ship them all at once and that takes a while for a large order of phones. Unfortunately, the user experience for "undoing" a purchase on Amazon is not a good one. We tried for about a half an hour to make sense of their "cancel an order" page (which does not allow you to do much, especially cancel an order). Customer support? Sure , send an email. Not good when you want to cancel a BIG order and need to get the stuff sent ASAP. So after MUCH hunting and googling, I finally found the elusive customer support number that they don't post anywhere on their site.
Here it is. Write it down because you will probably need it in the future.
Amazon.com Customer Support
1-800-201-7575
Posted by David Adams at February 25, 2005 04:15 PM